Return policy

It has no right of withdrawal

Pursuant to article 103 of the law of consumers and users, the supply of goods made in accordance with the specifications of the consumer / user or clearly personalized.

Return defective products

In cases in which you consider that at the time of delivery the product does not conform to stipulated in the contract, it should please contact us within a maximum of 24 hours by e-mail providing the information of the product as well as photographs of the damage suffered, to the address info@hotfiredoor.com where will indicate you how to proceed.

In case of return of the product it may deliver a Messenger that we will ship to your home or waiting for a new shipment with the necessary replacement...

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period if applicable the refund or replacement of the same (in your case). Refund or replacement of the article shall be carried out as soon as possible and, in any case, within 14 days following the date in which we send you an email confirming that reimbursement or replacement of the article appropriate non-compliant.

The amounts paid for those products that are returned because of any tare or defect, where it really exists, you will be reimbursed fully, including delivery expenses incurred to deliver the item to you and the costs that you would have incurred to return it to us.


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