Return policy

It has no right of withdrawal

Pursuant to article 103 of the law of consumers and users, the supply of goods made in accordance with the specifications of the consumer / user or clearly personalized.

Return defective products

In cases in which you consider that at the time of delivery the product does not conform to stipulated in the contract, it should please contact us within a maximum of 24 hours by e-mail providing the information of the product as well as photographs of the damage suffered, to the address info@hotfiredoor.com where will indicate you how to proceed.

In case of return of the product it may deliver a Messenger that we will ship to your home or waiting for a new shipment with the necessary replacement...

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period if applicable the refund or replacement of the same (in your case). Refund or replacement of the article shall be carried out as soon as possible and, in any case, within 14 days following the date in which we send you an email confirming that reimbursement or replacement of the article appropriate non-compliant.

The amounts paid for those products that are returned because of any tare or defect, where it really exists, you will be reimbursed fully, including delivery expenses incurred to deliver the item to you and the costs that you would have incurred to return it to us.

WARRANTY

The warranty is extended to all countries where this product is distributed by Ferrogón Metal SLU.

Warranty Coverage:

•       The warranty is for a period of two years from the moment the product is delivered.
•       The conformity of the product is guaranteed according to the use for which it is intended.

Within the warranty period we will rectify without any charge any defect in the operation of the door, glass or accessory due to its manufacture by replacing parts or providing new product, provided that the option chosen is feasible and is not economically disproportionate according to our criteria.

Nullity of the guarantee:

This warranty will not be valid in cases of: misuse, improper use of the product, for improper handling of the product by an unauthorized person, for the deterioration of the product due to external agents such as water, excess fire or other harmful chemical products , obstructive or corrosive, due to improper maintenance, lack of cleanliness, the use of spare parts or non-original parts of the brand.

Likewise, glass breakage caused by improper installation of the door or products that have not been paid as stated in the conditions of sale will not be covered.

Failure to respect the conditions of sale: non-payment, return of payment will automatically void the product guarantees.